Frequently Asked Questions

Direct Primary Care
 

MembershipS

  • Are you a concierge or VIP practice?

    We are a Direct Primary Care practice, although the terms Direct Primary Care and concierge medicine are often used interchangeably. You could consider us a concierge or VIP medical practice, as all of our patients are VIP’s, but without the high price tag. We provide a concierge or VIP level of service, but strive to make things affordable for people of all incomes, with or without insurance.

  • Are there any long-term contracts or commitments?

    Membership is on a month-to-month basis and requires NO LONG-TERM CONTRACTS OR COMMITMENTS. You can cancel at any time, for any reason, and there are no cancellation fees.

  • What if I decide to cancel? Refunds?

    If you wish to cancel your membership, just send us a message thru the Patient Portal. Your membership benefits will continue until the end of your current monthly term, after which it will be cancelled. There are no refunds of the monthly retainer ("membership") fee.

  • If I cancel my membership, can I rejoin at a future date?

    Patients are always welcome to rejoin our family. At Infinium Med's discretion, there may be a re-enrollment fee of $150 per individual. Because we limit the number of patients in the practice, we cannot guarantee there will be an opening if you wish to re-join at a later date.

  • Can I add additional family members to my billing account?

    Yes, absolutely! Spouses, partners, dependent children (ages 10 to 25 years old) and parents of enrolled children can be added or removed from your billing account at any time. Each patient will have his or her individual medical record.

  • Are there any income or health guidelines for becoming a member?

    No, we do NOT have any income or health guidelines to become a member. Our fees are the same regardless of income, insurance arrangement, level of health, or utilization of our services.

  • What if I'm healthy and hardly go to the doctor?

    That's great (HIGH FIVE)! Our primary focus is to keep our patients well and avoid lots of "medical" care. As such, we can dedicate more time to prevention, wellness and lifestyle issues to continue to keep you away from the expensive, cumbersome healthcare system. However, when you need care, we are available 24/7 to help get you back on track and help you avoid trips to Urgent Care or the ER.

  • I only go to the doctor once or twice per year. Whay would I want to pay another fee?

    We feel the reason that many patients don’t visit their doctor very often is because the whole experience can be so painful. Who wants to wait for a week (or two) for an appointment? Or sit in a lobby for half an hour reading only to see a frazzled physician for 7-10 minutes. And then receive a suprise bill that’s too high three months later? We think if it were simpler, more convenient, and affordable, that patients wouldn’t be so hesitant to see their doctor and then they might talk to their doctor about issues that are on thei mind, and not just when they're feeling miserable.

  • Can I just have an office visit without becoming a member?

    No, you must be a become a member to receive care at Infinium Med. However, we are happy to schedule your free, no obligation, 30-minute “Meet & Greet" appointment, whichprovides you with an opportunity to meet with us, see our office, and answer any question you may have. If we are not the "right fit” for you, that’s totally fine; the traditional model may be a better choice for you. Later, if you decide you want to give us a try, we will be here waiting for you (granted there are openings, as we limit the number of patients in the practice).


Fees

  • Are there any hidden fees?

    No. We believe in total cost transparency and provide a majority of your care without any fees at all! Any ancillary fees (i.e. medications, supplements, labs, diagnostic imaging) not included are provided at our cost and their prices and relevance to your care are fully discussed with you in advance. Now thats true cost transparency!

  • What about lab work and other testing?

    If laboratory tests are needed, Infinium performs, at no additional charge, blood draws and sample collection in our office, which will be sent out to one of our approved laboratories. Patient may pay us directly for their laboratory tests, which will be provided to you at substantially discounted rates or you may choose to use your insurance, in which case, the laboratory will directly bill the your insurance (please note some specialty laboratory tests may not be covered by your insurance).

  • What about medications? Supplements?

    You are always welcome to have your prescription sent to a pharmacy of your choice, just as you're used to. All members have access to "wholesale" medications and professional-grade supplements. We purchase them "wholesale" and pass down the savings to you.

  • What if I'm healthy and hardly go to the doctor?

    That's great (HIGH FIVE)! Our primary focus is to keep our patients well and avoid lots of "medical" care. As such, we can dedicate more time to prevention, wellness and lifestyle issues to continue to keep you away from the expensive, cumbersome healthcare system. However, when you need care, we are available 24/7 to help get you back on track and help you avoid trips to Urgent Care or the ER.

  • I only go to the doctor once or twice per year. Whay would I want to pay another fee?

    We feel the reason that many patients don’t visit their doctor very often is because the whole experience can be so painful. Who wants to wait for a week (or two) for an appointment? Or sit in a lobby for half an hour reading only to see a frazzled physician for 7-10 minutes. And then receive a surprise bill that’s too high three months later? We think if it were simpler, more convenient, and affordable, that patients wouldn’t be so hesitant to see their doctor and then they might talk to their doctor about issues that are on thei mind, and not just when they're feeling miserable.

  • Can I just have an office visit without becoming a member?

    No, you must be a become a member to receive care at Infinium Med. However, we are happy to schedule your free, no obligation, 30-minute “Meet & Greet" appointment, whichprovides you with an opportunity to meet with us, see our office, and answer any question you may have. If we are not the "right fit” for you, that’s totally fine; the traditional model may be a better choice for you. Later, if you decide you want to give us a try, we will be here waiting for you (granted there are openings, as we limit the number of patients in the practice).

  • Can I get a discount on my monthly membership fee if I don't use it or use it infrequently?

    No. Like a health club membership, services are at your disposal whenever you need them, even at times that you cannot predict.

  • What is covered and not covered by the retainer ("membership") fee?

    First, please understand that Infinium Med is not an insurance company or does it provide insurance policies or services. Please see your Medical Reainer Agreement and Appendix A - Scope of Services for specific details.

  • Is the retainer ("membership") fee tax deductible?

    Unfortunately, no. Your monthly membership fee is not yet defined as a "medical expense" in most states and, as such, is not deductible. However, the American Academy of Private Physicians is lobbying hard to win rightful deductibility for these expenses. In the meanwhile, consult your tax consultant to clarify tax consequences in your particular circumstance


VISITS

  • Are you a walk-in clinic? Do I need an appointment?

    While we can offer same or next day appointments to our members, we recommend scheduling all visits.

  • How long are the doctor visits?

    As long as you need! Taking into consideration the number and complexity of medical issues, most of our visits will be 30 - 60 minutes.

  • What if I have a medical emergency?

    If you feel it is a life threatening emergency, call 911. After that call your Personal Physician. He can help coordinate your care with the emergency physicians and even meet you in the ER if needed.

  • What happens if I'm hospitalized or need to see a specialist?

    In providing superb care with unprecedented sorts of access, we seek to prevent or reduce hospitalizations and specialty referrals. In instances where those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist. In some cases, depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

  • What if I need medical attention while I'm away from home?

    Naturally we provide such care – yet another freedom we enjoy together as a result of Infiniums’ independence from the restrictions of third-party payment. Because we know you well, we can streamline your care when you’re sick away from home. In the age of telemedicine, many illnesses can be diagnosed and treated with a simple conversation by phone or video chat. If appropriate, we’ll locate the nearest pharmacy and order the medications most suited for your present circumstances and if you need to go to the hospital or seek other medical attention we can advise you on that as well.


Health Insurance

  • As a member of Infinium Med, do I still need health insurance?

    We think yes, but it is not a requirement to become a member of Infinium Med. Direct Care is not an insurance plan nor a substitute for health insurance. We recommend patients continue to carry a major medical plan for specialist care, hospitalizations, and other expensive, unanticipated health costs. You should consult your insurance agent or provider to help you find a plan that works best with Direct Care and that will meet your specific needs.

  • If I have Medicare, can I still join Infinium Med?

    Yes, however your monthly membership fee and other fees CANNOT be submitted to Medicare for reimbursement. This is part of the Medical Retainer Agreement for Medicare patients. Due to current federal laws (work is currently in progress to change this law), medications, labs, and diagnostic imaging cannot be submitted to Medicare. However, our wholesale prices are typically less expensive than going through Medicare.

  • Can I use my health insurance elsewhere if I join Infinium Med?

    In most cases, yes. Your health insurance plans will continue to operate as usual at other doctors' offices, hospitals, pharmacies, imaging facilities, labs, etc.